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FREQUENTLY ASKED QUESTIONS


 

WHAT IS YOUR SHIPPING POLICY? 

For Originals  You can purchase directly through my website. If you want to see a painting in person or via video call, please contact me at gabriela@gabrielaortizart.com and I would be glad to schedule a time to show you the details of the painting. Shipping is within 3 - 9 days of order placement for both originals and Limited Embellished Editions.

FOR PRINTS . Production time is around 5 (Monday through Friday) Standard Shipping is 3 - 7 plus days. 2 Day shipping is 2-3 shipping days. Next day shipping is 1-2 business days. the time the orders is placed could affect shipping times.  We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 3-5 business days. You will receive a tracking number as soon as your order has been shipped. 

SHIPPING PRICES The shipping price for prints is calculated based on weight coefficient of each item.  

Large Size Products and Crating Policies** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 7 to 15  business days depending on inventory. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL. No refund or exchanges. 
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact gortiz.art@gmail.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Print orders are produced a la carte.  If the order hasn't started production or shipped, I would do my best to cancel the order. A 20% restocking fee applies. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please leave a message here

WHO TO CONTACT?  

You can reach out at any time contact me here

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] ! You can also follow us on our social media pages as we are constantly posting about new work! 

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Description of Policy from Merchant:

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases. DESCRIPTION OF POLICY FROM MERCHANT: VERIFIED RETURNS & EXCHANGES The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases. DESCRIPTION OF POLICY FROM MERCHANT: We will provide a no-charge replacement or refund for any quality issues. We may request to have the presentation/order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no-charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us at gortiz.art@gmail.com

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The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

VERIFIED ARCHIVAL MATERIALS USED The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers. DESCRIPTION FROM MERCHANT: VERIFIED ARCHIVAL MATERIALS USED The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers. DESCRIPTION FROM MERCHANT: Courtney Einhorn provides high-quality Canvas, Fine Art Papers, Photo Papers, Acrylic, Metal, Wood prints. We only use the highest quality materials, equipment, and inks in their respective categories.

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